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ProstaFlow Customer Support: 5 Steps to Reach the Right Desk
Quick answer. ProstaFlow support is split in two. If a question carries an order number, the order desk owns it: +1 (877) 257-0710 or [email protected]. Questions about this website go to [email protected], which cannot see orders. Five steps below get you to the right desk first time.
- Order desk: +1 (877) 257-0710 and [email protected], for tracking, changes and refunds.
- Website desk: [email protected], Monday to Friday, 9:00am to 5:00pm ET, for corrections, privacy and press.
- The website address cannot see an order and cannot start a refund.
- Returns go to PO Box 12730, Ogden, UT 84404, USA, after you get a return authorisation.
- After a return arrives, the seller needs 3 to 5 business days and your bank then needs 5 to 10 more days.
- Office: 4 World Trade Center, Floor 33, New York, NY 10007, USA. The office does not handle returns.
Which two desks does ProstaFlow customer support have?
Think of support as two doors. Most delays come from knocking on the wrong one.
| Desk | How to reach it | What it can do |
|---|---|---|
| Order desk | +1 (877) 257-0710, [email protected] | Tracking, changes, return authorisations and refunds. |
| Website desk | [email protected], Mon to Fri 9:00am to 5:00pm ET | Page corrections, privacy questions and press. |
| Returns box | PO Box 12730, Ogden, UT 84404, USA | Receives bottles once an authorisation exists. |
| Office | 4 World Trade Center, Floor 33, New York, NY 10007 | The seller’s office. Not a returns address. |
Opening hours for the order desk are not published in the material we used.
The label names North Scale as distributor, with the same Ogden box used for returns. This website, Prostaflowformula, is a stocking partner and not the manufacturer. It writes the pages and sells through the checkout.
What are the 5 steps to get support fast?
Step 1. Find the order number
It sits in the confirmation email sent to the address you typed at checkout. Every desk asks for it first. Without it, someone has to dig through a card statement, and the charge name will not match this domain.
Step 2. Phone the order desk for anything about an order
Use +1 (877) 257-0710. Tracking that has not moved, a wrong address, a parcel marked delivered that you never saw, a pack you want to change. All of those start with a call.
Step 3. Use the website email only for the website
Typos, a missing source, a privacy question or a press request belong at [email protected]. It has no order records, so a refund request sent there goes nowhere.
Step 4. Ask for a return authorisation before you post
An unannounced parcel can be refused, and a refused parcel is a valid claim that never gets paid. Get the go-ahead, then write your full name, order number and purchase email on a slip inside the box.
Step 5. Keep your own record
Note the date, who you spoke to and what was agreed. Use tracked postage for returns, since the buyer pays that carriage unless the seller sent the wrong item.
Prefer to know the support route before you buy?
Everything above is printed on the site, and the official checkout lets you see the current price first.
See today’s price and guaranteeThis website sells ProstaFlow and earns money when you order. How that works. The checkout shows the current price.
Can you change or cancel a ProstaFlow order?
The published rule is short. Ring the order desk as soon as you can. Early on, a change is usually a small job. Once the parcel has left, it becomes a return.
A clear cancel-order procedure is not published in the material we used, so we will not invent one. What we can say is that you pay once per pack and nothing renews, so there is no repeat charge to stop later.
If you ordered by mistake, say so on the first call. The 60-day guarantee does not need a reason, and opened bottles are accepted, but the clock starts on the shipping date, so speed helps.
What does the refund route look like from the support side?
- Call the order desk and ask for a return authorisation.
- Write down the Ogden address the desk confirms.
- Put a slip with your name, order number and email in the box.
- Post it tracked, and pay for that postage yourself.
- Wait for processing, then for your bank to post the credit.
Two waits sit at the end, and the second belongs to your card issuer. Count from the day the parcel was received, not the day you posted it. The $9.99 paid on a two-bottle order is not coming back.
One more note on addresses. A trade document for this domain gives a New York returns address. The printed label and the seller’s refund policy give the Ogden box, so that is the one we use. If a desk gives you a different address, ask them to confirm it in writing.
What should you have ready before you call?
- The order number and the email address used at checkout.
- The pack you bought and, if known, the date it shipped.
- The tracking number, if the question is about delivery.
- The lot printed on the base, when the question concerns the bottle.
- One line on what you want: a change, a return or an answer.
Five items, and a long call turns into a short one. The batch page on this website shows where the lot sits on your bottle.
What if something goes wrong with the bottle itself?
A bottle whose safety seal is broken or absent should stay unopened. The label says so itself. Photograph the bottle and the outer packaging, then call the order desk the same day.
If you feel unwell after taking a capsule, stop and speak to a doctor. Medical questions belong with a clinician, not with a support line.
Frequently asked questions
What is the ProstaFlow customer service number?
The order desk answers on +1 (877) 257-0710. It deals with orders, tracking, changes and refunds.
Can [email protected] help with my order?
No. That address is for corrections, privacy and press. It cannot see orders or start a refund.
Where do I send a ProstaFlow return?
To PO Box 12730, Ogden, UT 84404, USA, but only after the order desk gives you a return authorisation. Include your full name, order number and purchase email.
How long does a ProstaFlow refund take?
Once your parcel is logged, expect a seller queue of 3 to 5 business days and a bank queue of 5 to 10 days after that.
Can I cancel a ProstaFlow order?
A cancel procedure is not published. Ring +1 (877) 257-0710 as soon as possible. A change before dispatch is usually small work. Afterwards it is handled as a return.
Who is the company behind ProstaFlow?
The label names North Scale as distributor, in Ogden. This website, Prostaflowformula, is the stocking partner for the U.S. and is not the manufacturer.
Our view
Good support starts with knowing which door to knock on. For ProstaFlow, the order desk handles anything with an order number, and the website desk handles anything about the pages.
The system is clear enough on paper. The part we would stress is timing. The guarantee runs from the shipping date, so call early, ask for an authorisation and keep your own notes.
If a question is medical, take it to your doctor. No support desk can answer for a person it has never examined.
Know who to call? Then you are ready.
The checkout shows today’s price, and the order confirmation email carries the number every desk will ask for.
See today’s price and guaranteeThis website sells ProstaFlow and earns money when you order. How that works. The checkout shows the current price.
Sources named on this website
- The NIH Office of Dietary Supplements: https://ods.od.nih.gov/factsheets/WYNTK-Consumer/
- NCCIH's guidance on using supplements wisely: https://www.nccih.nih.gov/health/using-dietary-supplements-wisely
Last updated . Reviewed October 16, 2026 by Dr. Anurag Chahal, MD.
