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ContactContact Prostaflowformula: The ProstaFlow Order And Website Desks
Two desks, and they do different jobs. Tracking, address changes and refunds go to +1 (877) 257-0710 or [email protected]. Corrections to these pages, privacy questions and press go to [email protected]. The website address holds no order data at all and cannot start a refund.
Which desk handles what, what to have ready, and why the distinction matters.
The two ProstaFlow desks, side by side
Nine rows, and the column that can act on your parcel is the left one.
| The order desk | The website desk | |
|---|---|---|
| Reach it at | +1 (877) 257-0710 [email protected] | [email protected] |
| Hours | As stated on the order confirmation email | Mon–Fri 9:00am–5:00pm ET |
| Can look up an order | Yes | No |
| Can change a delivery address | Yes, before dispatch | No |
| Can send a tracking number again | Yes | No |
| Can start a refund | Yes, inside the window | No |
| Can correct a sentence on this website | No | Yes |
| Can answer a question about the panel | Sometimes | Yes, that is its subject |
| Handles privacy requests | For order data it holds | For this website |
Written out in full because this is the single thing people most often get wrong, and a message sent to the wrong desk costs days rather than minutes.
The short version: if your question has an order number attached, it belongs with the order desk. If it is about what is written on one of these pages, it belongs here. If you are genuinely unsure, telephone, because that is the route with a person on the end of it who can redirect you inside the same call.
Nine common ProstaFlow requests, and where each one goes
Nine requests, the desk that can act on each, and the reason.
| What you want | Which desk | Why |
|---|---|---|
| A tracking number resent | Order support | It is generated when the parcel ships and lives with the dispatch record. |
| A delivery address corrected | Order support | Straightforward before dispatch. After dispatch it becomes a return instead. |
| A refund started inside the window | Order support | A return authorisation comes first, and only that desk can issue one. |
| A parcel marked delivered that never arrived | Order support | Same day if possible, with the order and tracking numbers to hand. |
| A charge on a statement you do not recognise | Order support | The descriptor on a statement is the seller's rather than this domain name, which is the usual explanation. |
| A sentence on this website corrected | Website desk | It reaches the people who write these pages, and they can change one. |
| A source or a citation queried | Website desk | Every paper linked here was located and read for its dose; if one looks wrong, that is worth knowing. |
| A bottle whose panel differs from this site | Both, in that order | Ring the order desk first because it is an order problem, then send a photograph to the website desk because it is also a publishing problem. |
| A privacy request | Whichever holds the data | The order desk for order records, the website desk for anything this site holds. The privacy policy sets out what that is. |
The eighth row is the only one that legitimately goes to both desks, and the order matters: the parcel first, the page second.
Most misrouted messages are one of the first five sent to the website address, and the outcome is always the same: a reply pointing at a telephone number, several days later than the telephone number would have answered. It is stated here, in the answer block at the top of this page and beside both forms, because repetition is the only thing that has ever fixed it.
Contacting the ProstaFlow order desk
Five things to have ready, and the two ways to send them.
With those five to hand, ring +1 (877) 257-0710 or write to [email protected], putting the order number in the subject line. Ring when somebody has to make a judgement while you wait. Write when you would rather have the answer in a form you can point at later.
One habit saves more time than any other: quote the lot from the base of the bottle whenever the question is about the product rather than the parcel. Stock shipped from this desk is lot PRO-26/PR-5240, and the batch page covers what that reference does and does not establish.
If you are starting a refund, read the refund policy first. The first step is a return authorisation and not a parcel, and a parcel posted without one can be refused.
Contacting the ProstaFlow website desk
Two fields that matter more than the rest, and what happens to a correction.
Send it to [email protected], Mon–Fri 9:00am–5:00pm ET. Corrections are checked against the printed label or against the paper itself rather than against a memory of either, the sentence is rewritten in place, and the review date at the foot of the page moves forward. The about page sets the process out in four steps.
A photograph of a bottle whose panel differs from the one published here is the single most valuable thing anybody can send this desk, because it is the one kind of correction that cannot be found by reading.
ProstaFlow addresses, and which one takes returns
Three addresses, and only the second one should ever receive a parcel.
| Address | What it is | Send what |
|---|---|---|
| 4 World Trade Center, Floor 33, New York, NY 10007, USA | The office of this desk. | Nothing that needs signing for. This is not the returns address. |
| PO Box 12730, Ogden, UT 84404, USA | The returns address on the label and in the seller's refund policy. | Returned bottles, once you have a return authorisation, with your name, order number and purchase email inside the box. |
| North Scale, PO Box 12730, Ogden, UT 84404 | The label distributor, printed on the bottle. | Nothing. It is the name on the label rather than a customer desk. |
The trade documentation for this domain gives a New York returns address. The printed label and the seller's live refund policy both give the Ogden box, so Ogden is what this website prints.
Nobody at an office address is expecting bottles, so a parcel sent to one is refused or left unsigned, and a refused parcel is how a valid refund claim dies. The refund policy page walks through the whole sequence, and the first step is a phone call rather than a trip to the post office.
Getting a fast answer about ProstaFlow
Four habits, and the first one answers most questions without anybody writing anything.
Read the page that already answers it
A good many questions are already answered in more detail than a desk would give on the telephone. The FAQ covers the common ones, the panel page covers anything about contents, and the shipping page covers the four common tracking situations.
Have the order number before you ring
Everything else hangs off it, and it is the first thing anybody will ask for. Without it the call becomes an archaeology exercise through a bank statement looking for a payee name nobody recognises.
Say what you want to happen
A refund, a replacement, a tracking number, a corrected address. Naming the outcome at the start of the message is the difference between one exchange and four.
Use the telephone for anything time-limited
Particularly a refund. The window is 60 days from the shipping date, the first step is a return authorisation, and a conversation on day forty is a different conversation from one on day fifty-nine.
Who publishes this ProstaFlow website?
- Using Dietary Supplements Wisely. National Center for Complementary and Integrative Health, National Institutes of Health. https://www.nccih.nih.gov/health/using-dietary-supplements-wisely
- Dietary Supplements: What You Need to Know. Office of Dietary Supplements, National Institutes of Health. https://ods.od.nih.gov/factsheets/WYNTK-Consumer/
- MedlinePlus. Enlarged Prostate (BPH). Bethesda (MD): U.S. National Library of Medicine, National Institutes of Health. https://medlineplus.gov/enlargedprostatebph.html
Order ProstaFlow on the official website
One capsule a day, seven printed amounts, and a desk with a telephone number if anything about the order needs sorting out.
Two bottles $158 · six bottles $294 · 60-day money-back guarantee
Order ProstaFlow On The Official WebsiteOne capsule a day · 30 per bottle · lot PRO-26/PR-5240
