ProstaFlow Official Website › Blog › ProstaFlow Money-Back Guarantee: 5 Steps
ProstaFlow Money-Back Guarantee: 5 Steps to a Refund
Quick answer. ProstaFlow carries a 60-day money-back guarantee on every pack, opened bottles included. The days count from the shipping date, not the order date. Call the order desk first for a return authorisation, then post the bottles. You pay return postage, and outbound shipping is not refunded. Refunds take 3-5 business days, then 5-10 more.
- The guarantee is 60 days on all three packs, and opened bottles are accepted.
- The days run from the shipping date, not from the day you order or the day it arrives.
- No reason has to be given. A change of mind is enough.
- Return postage is yours unless the seller sent the wrong item. Outbound shipping is not refunded.
- Returns go to PO Box 12730, Ogden, UT 84404, USA, and only after a return authorisation.
- The window is the same length for every pack, so it covers a smaller share of the larger packs.
What does the ProstaFlow money-back guarantee cover?
It is a purchase policy. It says you may change your mind and get your money back inside a set period. It is not a promise about health, and a refund window is not evidence that a formula works.
| Covered | Not covered |
|---|---|
| All three packs: two, three and six bottles, on the same 60-day terms. | Outbound shipping. The $9.99 on a two-bottle pack is carriage already done. |
| Opened bottles. A sealed bottle would tell you nothing. | Return postage, unless the seller sent the wrong item. |
| A change of mind. No reason and no fault are needed. | A parcel posted without a return authorisation. It can be refused. |
| Orders placed through the checkout on this website. | Anything posted after the window closes, or a bottle bought from a reseller. |
Read from the guarantee and refund policy pages of this website.
When does the 60-day clock start?
On the day the parcel ships. That detail trips people up, because the seal on the pack states the length and stays silent about the starting point. The written policy supplies it.
One older document says 60 days from purchase. The seller's own published policy says 60 days from shipping. The length matches and the deadline does not. This website prints the seller's wording, because that is the wording a buyer would be held to.
| If your parcel | You have roughly | What to do |
|---|---|---|
| Shipped the next day and arrived in three | 56 days with the bottles in your hand | Plan your decision for around day 50 and you have room to spare. |
| Shipped in two days and arrived in a week | 51 days with the bottles in your hand | Note the shipping date from the tracking email and count from there. |
| Took longer for any reason | Correspondingly fewer | Call the order desk early. Day 40 is an easier conversation than day 59. |
Illustrative arithmetic on the seller's wording, not a delivery estimate. Tracking is the accurate source for your own parcel.
What are the 5 steps to a ProstaFlow refund?
Call before you pack anything
Ring +1 (877) 257-0710 with your order number. The website email holds no order records, so it cannot start a refund.
Get the return authorisation
Write down the address the desk gives you. A parcel that arrives unannounced can be turned away, and that is how a good claim fails.
Put a slip in the box
Your full name, order number and purchase email, written on paper, inside the parcel with the bottles.
Send it tracked and keep the receipt
Return postage is yours. Tracking proves the date the parcel was received, which settles any later argument.
Wait through two queues
The desk takes 3-5 business days to process the return once it arrives. Your bank then takes 5-10 more days to show the credit.
The returns address is PO Box 12730, Ogden, UT 84404, USA. The New York address on this website is the office and does not handle returns. If an older document gives a different returns address, follow the one the desk gives you when you call.
Want the guarantee terms in front of you first?
The order page lays out the pack prices, the shipping and the 60-day terms before you pay anything.
See today’s price and guaranteeThis website sells ProstaFlow and earns money when you order. How that works. The checkout shows the current price.
How much of your order does the 60 days reach?
This is the part few pages say plainly. The window is 60 days whatever you buy. The supply is not.
| Pack | Days of capsules | Days the window covers | Left outside the window |
|---|---|---|---|
| 2 bottles | 60 | 60 | Nothing. Pack and window are the same length. |
| 3 bottles | 90 | 60 | The third bottle, about 30 days of capsules. |
| 6 bottles | 180 | 60 | Four of the six bottles, about 120 days. |
At one capsule a day and 30 capsules to a bottle.
That does not make the bigger packs a poor buy. It makes them a bet that you will like the capsule. A two-bottle buyer is covered end to end. A six-bottle buyer is covered for a third of the purchase. Pick with that sum in front of you.
It also means a two-bottle buyer who finishes every capsule reaches the deadline just as the last one is gone. Decide a week or so before the bottles run out, not after.
What if the parcel is late, wrong or damaged?
- The parcel never arrived. This is a delivery problem. Call the order desk the same day with the order and tracking numbers.
- The wrong pack came. Call the desk. This is the one case where return postage is not your cost. Keep the packaging and bottles as they arrived.
- The seal was broken. Do not take the capsules. The label says not to use the product if the safety seal is damaged or missing. Photograph the bottle and call the same day.
- The window has just closed. A deadline is a deadline, and we will not pretend otherwise. A short, honest call costs nothing.
- Only part of the order is going back. Say so when you ask for the authorisation, so it is logged correctly.
Nothing here limits any right you hold by law, and nothing replaces your card issuer's own process. A bottle bought from a reseller is that reseller's sale and sits outside this policy.
Can you cancel a ProstaFlow order before it ships?
A separate cancellation procedure is not published on this website. The order desk handles orders, changes and refunds, so call +1 (877) 257-0710 and ask while the order is still new. Before dispatch, a change is usually a small job. After dispatch, it becomes a return under the guarantee.
Each pack is a one-time payment. There is no subscription to cancel later, which removes one worry that many buyers carry into a supplement order.
Where does the guarantee fall short of the seller's own advice?
The seller's page suggests allowing 180 to 210 days to judge the product. That is four months longer than the refund deadline, and it equals the length of the six-bottle pack. We do not repeat that suggestion as advice.
If you want a refund, the 60 days are the days that count. Take your notes early, as our five-step test shows, and judge before the window ends rather than after.
Frequently asked questions
How long is the ProstaFlow money-back guarantee?
It is 60 days on every pack. Under the seller's own wording the days are counted from the shipping date, not from the day you ordered.
Do opened bottles count for a refund?
Yes. Opened bottles are accepted, and you do not have to give a reason. A change of mind is enough inside the window.
Who pays return postage and shipping?
You pay return postage unless the seller sent the wrong item. Outbound shipping is not refunded, which is $9.99 on the two-bottle pack.
How do I start a ProstaFlow refund?
Call the order desk on +1 (877) 257-0710 or email [email protected] for a return authorisation. Then post the bottles with your name, order number and purchase email inside.
How long does the refund take?
The desk takes 3-5 business days to process the return once it arrives. Your bank then takes a further 5-10 days to show the credit on the card.
Can I cancel a ProstaFlow order?
A separate cancellation procedure is not published on this website. Call the order desk and ask. Each pack is a one-time payment, so there is no subscription to cancel.
Our view
The guarantee is a good feature, and it is easy to misread. It is 60 days from shipping, it covers opened bottles, and it asks you to do four things in the right order. Do those and the process is plain.
Our advice is to treat the window as the decision period, not the ordering period. Write a baseline, take the capsule daily, and decide around day 50. We are the seller's stocking partner, so weigh that. A refund window tells you how the sale works. It does not tell you the capsule works.
ProstaFlow is a dietary supplement. It is not FDA approved, and no supplement is. It is not meant to diagnose, treat, cure or prevent any disease.
Decide inside the window
If you order, you have 60 days from the shipping date to test the capsule in your own routine and ask for your money back.
See today’s price and guaranteeThis website sells ProstaFlow and earns money when you order. How that works. The checkout shows the current price.
Sources named on this website
- NCCIH's guidance on using supplements wisely: https://www.nccih.nih.gov/health/using-dietary-supplements-wisely
- The NIH Office of Dietary Supplements: https://ods.od.nih.gov/factsheets/WYNTK-Consumer/
Last updated . Reviewed October 16, 2026 by Dr. Anurag Chahal, MD.
